Shipping and Returns on Who’s Brew
Who’s Brew is a marketplace where each independent roaster ships their own products. Orders may arrive in separate packages, shipping costs may vary by roaster, and shipping details are shown at checkout. Return policies are set by individual roasters.
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How shipping works
Who’s Brew connects customers with independent roasters and tea providers. Shipping is handled directly by each roaster.
- Each roaster ships their own products
- Orders may arrive in separate packages
- Shipping costs may vary by roaster
- Shipping details are shown at checkout
- Return policies are set by individual roasters
Delivery timeline
Delivery timing varies between roasters and depends on several factors:
- Roaster location
- Fulfillment method
- Roast-to-order timing
- Shipping carrier
Tracking
Tracking links appear in your order history once the roaster generates a label. Once a package is in the carrier’s possession, the carrier is responsible for transit, delivery, and any related delays or loss.
Returns and refunds
Return, refund, replacement, exchange, and cancellation policies are set and processed by the roaster that sold the product. Who’s Brew does not set or override roaster policies. Coffee is a consumable product, and returns are typically limited. Most roasters resolve issues through replacement or refund rather than physical return.
How to report an order issue
If there is an issue with your order, follow this process:
- Review your order details in your dashboard
- Contact the roaster directly with your order number and a description of the issue
- Follow the roaster’s policy for returns, refunds, replacements, or exchanges
- Contact Who’s Brew if additional coordination is needed
Issues generally covered
The following order issues are generally reviewed under each roaster’s policy:
- Incorrect items
- Damaged products
- Missing items
- Fulfillment errors
Exclusions
These cases are determined by the roaster’s own policy:
- Taste preference dissatisfaction is generally not covered unless specified by the roaster
- Return and refund policies vary by roaster
- Addresses entered incorrectly at checkout
- Cancellation requests submitted after the roaster has fulfilled or shipped the order
- Carrier delays, mishandling, or loss occurring after dispatch
Frequently Asked Questions
Why did I get multiple packages?
When your order contains items from several roasters, each roaster ships their own portion. Orders may arrive in separate packages on different schedules.
How is shipping cost calculated?
Shipping costs may vary by roaster and are based on each roaster’s shipping origin and method. Shipping details are shown at checkout before you place the order.
How fast will my order ship?
Delivery timing depends on roaster location, fulfillment method, roast-to-order timing, and shipping carrier. Each storefront and product page lists a handling-time range published by the roaster.
Who issues my refund?
The roaster who sold the product issues the refund directly under their own published policy. Return policies are set by individual roasters.
Can I cancel an order?
Cancellations are handled by the roaster. Contact the roaster with your order number, and they will confirm whether cancellation is possible based on their fulfillment status and policy.
Can I return unopened coffee?
Coffee is a consumable product, and returns are typically limited. Returns are governed by each roaster’s policy and are usually resolved through refund or replacement rather than physical return.
What if my package is lost?
Contact the roaster with your order number. They are the first point of contact and work with the carrier to resolve the issue. Contact Who’s Brew if additional coordination is needed.