Frequently Asked Questions
Who’s Brew is a marketplace that connects coffee drinkers with independent roasters across the United States. The questions below cover how the marketplace works, how orders are fulfilled, freshness, returns, payments, and business sourcing.
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About Who’s Brew
Who’s Brew is a U.S. specialty coffee marketplace that helps customers discover and buy coffee from independent roasters through one cart and one checkout. Each roaster manages its own catalog, prices, roast schedule, and fulfillment. Who’s Brew sets shared standards for product accuracy, freshness disclosure, shipping communication, and customer support.
The platform is a marketplace, not a roaster. Every product is sourced, roasted, packaged, and shipped by an independent roaster verified through the vendor application process.
How marketplace orders work
Customers can add coffee from multiple roasters to one cart and complete a single checkout. Behind the scenes, each roaster receives the items they sold and ships them directly. Tracking, roast date disclosures, and support information are surfaced in your order history for each roaster.
Freshness, roast dates, and roast-to-order
Freshness is treated as a marketplace standard, not a marketing claim. Roasters disclose the roast date, roast-to-order availability, and the typical roast-to-ship window on each product. Roast-to-order coffees are roasted after the order is placed and shipped within the roaster’s stated handling window.
Shipping and returns
Shipping is handled by the roaster that fulfills the order. Most roasters ship within 1–3 business days of roast-to-order completion. Coffee is a consumable product, and returns are typically limited. If an order is damaged, incorrect, or never ships, contact the roaster through your order page first; Who’s Brew can assist if a roaster does not respond within the stated window.
Business and cafe sourcing
Cafes, restaurants, offices, and hospitality businesses can use Who’s Brew to source coffee from multiple roasters in one place. Verified business accounts get sample request access, rotating featured roast options, and consolidated reordering.
Payments and account
Payments are processed at checkout through the platform, then settled to the fulfilling roaster. Customers can view order history, tracking, and roaster contact information from their account. Account questions can be sent to support through the contact form.
Frequently Asked Questions
Does Who’s Brew roast its own coffee?
No. Who’s Brew is a marketplace. Every coffee is roasted by an independent roaster who manages their own production, packaging, and shipping. Who’s Brew sets standards and provides the storefront, search, and checkout layer.
Can I order from more than one roaster in a single checkout?
Yes. The marketplace supports a multi-roaster cart and one checkout. After payment, each roaster fulfills the items they sold. You receive separate tracking for each roaster.
How do I know when a coffee was roasted?
Roast date and roast-to-order status are listed on each product page when the roaster has provided them. Roast-to-order coffees are roasted after the order is placed, then shipped within the roaster’s stated handling window.
How long does shipping take?
Most roasters ship within 1–3 business days. Roast-to-order coffees ship after the next scheduled roast. Tracking is available in your order history once the roaster generates a label.
What if my order is wrong, damaged, or does not arrive?
Contact the fulfilling roaster through your order page. Roasters are expected to respond within 1–2 business days. If the roaster does not respond or repeated issues occur, Who’s Brew can escalate and help resolve the order under the satisfaction guarantee.
Can I return coffee if I do not like the flavor?
Coffee is a consumable product, and returns are typically limited. If a coffee is not what was described or is defective, contact the roaster. For taste preference, the satisfaction guarantee process is designed to help you find a better match.
Do you offer subscriptions?
Who’s Brew is built as a flexible alternative to single-roaster subscriptions. You can order from any roaster on demand, with no recurring commitment. See the coffee subscription alternative page for the full comparison.
Can I source coffee for a cafe, office, or restaurant?
Yes. The For Cafes and Businesses page outlines sourcing across multiple roasters, sample requests, and rotating featured roast programs.
How are roasters verified?
Each roaster completes an application that includes business identity, licensing, web presence, and product disclosure requirements. Roasters must meet baseline standards for product accuracy, freshness disclosure, and customer communication before publishing.
How is my money handled?
Payments are processed at checkout. The roaster receives the proceeds for the items they fulfill, minus marketplace and processing fees. The How Your Purchase Supports Coffee Roasters page explains the flow.