Who’s Brew Terms & Conditions
Provided by Whosbrew LLC
A Message from Who’s Brew
Welcome to Who’s Brew — your trusted online marketplace uniting global coffee lovers and coffee roasters for a craft brewing experience. Founded by volunteer firefighters and designed to support small businesses, our mission is to connect the global coffee community with roasters around the world for a true craft experience. Below you’ll find relevant policies that define your experience as a customer or vendor on our platform. Herein, Who’s Brew and Whosbrew LLC are synonymous and understood to be a single entity.
1. Terms & Conditions
Who’s Brew is a web-based marketplace. We provide a space where independent coffee roasters (“Vendors”) list and sell their products directly to customers. Who’s Brew does not roast, package, produce, ship products, or fulfill orders. Who’s Brew is not responsible for product fulfillment and product-related challenges.
By using Who’s Brew, you acknowledge and agree to the following:
- All purchases are made with and fulfilled by individual Vendors.
- Each Vendor is solely responsible for product listings, shipping, customer service, product quality, issue resolution, fulfillment, and all related product information.
- Who’s Brew is not responsible for product delays, product issues, delivery issues, or inaccuracies related to vendors, orders, or services.
Who’s Brew may update our platform and policies at any time. Continued use of the platform constitutes acceptance of any revised terms.
2. Return & Refund Policy
Who’s Brew does not process or manage returns directly. Return and refund policies are governed by each individual Vendor.
Here’s how it works:
- Vendors determine return policies, full or partial refunds, shipping refunds, and all related refund and return processes.
- All return processes are handled directly with the Vendor who fulfilled the related order.
- Who’s Brew aligns its refund system with the Vendor’s policies, including, but not limited to:
- Refund type and amount
- Shipping reimbursement
- Restocking or handling fees
We recommend contacting the Vendor directly for return issues. If a Vendor is unresponsive after 7 business days of outreach, please contact support@whosbrewshop.com for assistance.
3. Shipping Policy
All shipments and products are managed by individual Vendors.
As such:
- Shipping costs, carriers, and timelines are determined by the Vendor.
- Who’s Brew does not guarantee delivery, delivery dates, nor is Who’s Brew responsible for logistics and related product fulfillment.
- All shipping-related info originates from the Vendor and may be visible through your account/order confirmation. Please contact vendors for all fulfillment-related information related to an order.
- For issues related to delivery or incorrect items, contact the Vendor associates with your order.
4. Privacy Policy
Whosbrew LLC takes your privacy seriously. Here’s how we protect your data:
- We collect only the necessary information to process your order and manage your account.
- Your data is never sold or shared with third-party advertisers.
- All payment processing is handled securely through Stripe and other authorized providers.
- We do not store or retain credit card data.
To request data access or deletion, contact us at support@whosbrewshop.com.
5. Disclaimers
To ensure transparency and clarity, please note the following:
- Product Liability: All products are solely the responsibility of the Vendor. Who’s Brew is not liable for damage, mislabeling, or product issues.
- Allergy Disclaimer: Coffee products may be processed in facilities that handle allergens. Customers must verify allergen details with the Vendor prior to purchase.
- Listing Accuracy: Vendors are responsible for listing accuracy and content updates. Who’s Brew Does Not guarantee that product descriptions are complete or error-free.
- Damaged or Spoiled Goods: If products arrive damaged or compromised, contact the Vendor directly. If no resolution is provided after 7 business days, contact support@whosbrewshop.com for support.
6. Limitation of Liability
To the fullest extent permitted by law, Who’s Brew shall not be liable for any indirect, incidental, punitive, or consequential damages arising out of or related to use of this platform or any products purchased through it.
7. Indemnification
By using Who’s Brew, you agree to indemnify and hold harmless Who’s Brew, its founders, affiliates, partners, and employees from any claim or demand—including reasonable attorneys’ fees—made by any third party due to or arising from your breach of these terms, your violation of any law, or your use of the platform.
8. Governing Law & Jurisdiction
These Terms shall be governed by and construed in accordance with the laws of the United States of America, without regard to its conflict of law provisions. Any legal proceedings shall be brought exclusively in the courts located in the United States of America.
9. Arbitration Agreement
Any disputes arising from interaction with or use of Who’s Brew that cannot be resolved informally shall be resolved through final and binding arbitration, rather than in court, in accordance with the rules of the American Arbitration Association.
10. Credit Risk & Chargebacks
Vendors acknowledge and agree that:
- They are responsible for any chargebacks or refunds resulting from non-fulfillment of orders.
- Who’s Brew LLC reserves the right to withhold payouts or recover funds in the event of excessive chargebacks or refunds.
- All shall indemnify and hold harmless Who’s Brew from any liabilities arising from failure to fulfill orders.
11. Fraud Prevention
To mitigate fraud risk:
- Vendors must provide accurate and truthful information during registration and product listings.
- Who’s Brew reserves the right to suspend or terminate Vendor accounts suspected of fraudulent activities.
- All shall indemnify and hold harmless Who’s Brew from any claims or damages resulting from fraudulent actions.
12. Account Security
All are responsible for:
- Maintaining the confidentiality of their account credentials.
- Notifying Who’s Brew immediately of any unauthorized access or security breaches via support@whosbrewshop.com
- Who’s Brew LLC is not liable for any losses resulting from account takeovers or unauthorized access.
13. Contact Information
For questions or assistance, reach out to us at:
📧 Email: support@whosbrewshop.com
🌐 Website: www.whosbrewshop.com